Return Policy: Products/items that are purchased (already made) from our stocks can be returned within 3 business days after purchase. Items or products that are designed or printed by you (custom ones) are not liable for any returns.
GUARANTEE Custom Graphix Signworks, LLC Guarantee:
We guarantee your satisfaction 100%.
We guarantee that your product will arrive without defect to the print or hardware.
If you receive any item that is damaged, we will replace it or give you a 100% refund.
Please remember you MUST REPORT ANY DAMAGE OR DEFECT TO US IN 1 DAY AFTER YOU RECEIVE YOUR ORDER.
Color Policy: We do not provide any kind of guarantee/warranty of the same and exact matching color prints as seen on our website’ stock. Instead, we try our hardest to offer the nearest matching alternative to your proposed selection. However, slight color dissimilarities are a thing you should be able to accept as normal and not a production mistake because sometimes it is not possible to have the exact or same color as shown in the examples in the stock. The best thing for you is to first thoroughly check with us on the coloring issues so later problems can be avoided. However, we do guarantee (based on our decade-long experience in the industry) to provide you the best and matching the color for each printing. In case you are looking for something really specific and exact, it is advised that you should go for a local sign works company that may well be able to satisfy your demand.
Designing & Customer-End Errors: Although, there likely be no instances where you will regret buying a marketing flag, banner, or any type of sign works from Custom Graphix Signworks for their high quality and excellent skillful crafting. But, in case if you are not completely satisfied with the product you have received, kindly do let us know about it. Custom Graphix Signworks will initiate a reprint of the same without incurring any costs upon you for this process. However, we hold you liable, in the case of any such occurrences, to let us know within the realm of 24 hours after buying your product from us or otherwise there will be no fixation process initiated for you. Furthermore, the fixation procedure will only happen if the errors found were the genuine faults of Custom Graphix Signworks, and not occurred by any mishandling, negligence or harm by your mistake. There will be no charge for reprinting/fixation caused by the errors are only limited to a maximum of two items.
Need help?
Contact us at sales@customgraphix.net for questions related to refunds and returns.